The NHCC continues to be corporate America's partner and resource on effectively maximizing the diversity and inclusion of Hispanic talent.
Portfolio Manager, VP - VP
Participant in Classs of 2012
Gloria is a Credit and Risk Officer for the Investment Services division of State Street
Corporation. In this capacity, she supports the lending operations of the company by assessing
the credit and risk profile of clients, determining their probability of default, and providing
recommendations to senior management. Her portfolio of clients includes corporations,
insurance companies, and mutual funds. Previous to this position, Gloria worked in the
Enterprise Risk Management division, and later in the Global Markets division, of State Street
where she developed extensive experience in credit and risk management supporting the Foreign
Exchange business with an emphasis in the analysis of mutual funds. Before moving to Boston
in 1994, Gloria worked for Xerox de Venezuela for over nine years where she held various
positions in the Corporate Finance and Operations divisions raising to the position of
Administration Manager. In this role, she directed the financial and administrative functions of a
branch office serving major accounts and government.
Gloria was born and raised in Caracas, Venezuela where she graduated with a Bachelors Degree
in Public Accounting from Universidad Santa Maria. After moving to Boston, Gloria completed
a Graduate Certificate in Administration and Management from Harvard University and
graduated with an MBA degree from Northeastern University in 2000.
Gloria sits on the Board of Directors of ALPFA Boston and is a former member of the Board of
Directors of Easter Seals of Massachusetts.
The quality of leadership training that I am receiving at the NHCC Corporate Executive
Development Program (NHCC-CEDP) is absolutely exceeding my expectations. From the
content of the program, the applicability of lessons learned in the classroom, the knowledge of the
faculty, the support and expertise offered by the NHCC staff, the professionalism and dynamism
of my peers, and the Cox Business School state-of-the art facilities and spectacular campus, this
is by far one of the most incredible training opportunities I have experienced in over 20 years of
During the First Phase of the program, we learned primarily about emotional intelligence and
selfawareness. Although I had heard about self-awareness in multiple opportunities, it was not until
this training that I learned that self-awareness is a behavior that I can in fact develop and master
with practice. Since self-awareness is one of the attributes of Emotional Intelligence and an
important factor in achieving success, it is imperative to learn how to develop this behavior in
order to advance one’s career in corporate America. During the First Phase, I was not only
provided with excellent instruction and materials from the faculty, but also with practical tools that
allow me and my peers to develop this behavior.
My highlight of the First Phase constituted the concept of “Amygdale Hijack”, which explains how
some emotional reactions and emotional responses can be formed without any conscious,
cognitive participation due to a shortcut that completely bypasses the “thinking brain”. This in fact
explains how some people may have the ability to “push my buttons” and make me react too
quickly or irrationally. Practical exercises conducted during this session, provided me with
strategies on how to regulate emotions so that they don’t interfere with my critical thinking and
eventually with my intended goals.
I am very much looking forward to the Second Phase of the program in January 2012, where I will
be receiving my results from the 360-degree assessment and will start working on a plan for my
continued leadership development. I am also very excited that I will again be interacting closely
with my program’s peers, a very diverse group of talented and highly-energized Latino
professionals with multiple career, industry, and cultural backgrounds. Can’t wait!